1. These terms & conditions only apply to the user when they submit correct and truthful details as requested on the VICEROY CARS LIMITED website/s and/or through any mobile phone devices whereby the user is then permitted to use the service and software of VICEROY CARS LIMITED.
  2. VICEROY CARS LIMITED offers the user a service and the software required to provide that service. VICEROY CARS LIMITED will supply details provided to enable VICEROY CARS LIMITED taxi drivers to receive a booking and to communicate with you on that basis. This information will contain the users pick up location and associated data (user name, mobile phone number) and the user in turn will also receive relevant data about the taxi & driver that will pick them up.
  3. With respect to using the internet – the technical requirements, configuration and performance of the terminal to use the application including any necessary software are at the users responsibility and cost.
  4. The appointment of a taxi through VICEROY CARS LIMITED is free and incurs no additional charge to the user above regulatory charges (including pick up charges) and fares. Any charges incurred through use of the VICEROY CARS LIMITED applications (such as, but not exclusively, network charges) or website are the users sole responsibility.
  5. By ordering a taxi through VICEROY CARS LIMITED (mobile applications or website or any other method) the user agrees to use the service and to pay all relevant fares. The settlement of which will be bound by the terms & conditions of use between the taxi and the user.
  6. By agreeing to these terms & conditions you – and anyone else using your account – agree to adhere to them and to be bound by them

Amendment or Termination of Service

  1. VICEROY CARS LIMITED reserves the right to develop, improve or amend in any way the VICEROY CARS LIMITED website and/or mobile applications
  2. VICEROY CARS LIMITED reserves the right to temporarily or permanently stop its services without informing the individual but in the case of this situation arising will do its utmost to keep people informed through its’ website www.viceroycars.com


The user is not entitled to a permanent and uninterrupted availability of the VICEROY CARS LIMITED service. VICEROY CARS LIMITED undertakes to achieve maximum levels of service and availability in the case of an interruption to service to resolve it as quickly as possible.

Warranty & Liability

VICEROY CARS LIMITED cannot warrant that information is always accurate, complete and that it will reach the recipient in a timely fashion

  1. Where information/data is incorrect, incomplete or submitted late VICEROY CARS LIMITED cannot be held liable or responsible
  2. If the application or submission of data through VICEROY CARS LIMITED causes damage or interruption to VICEROY CARS LIMITED services or any other software or hardware or loss of data then VICEROY CARS LIMITED cannot be held responsible or liable – the user is responsible for backing up any such information
  3. VICEROY CARS LIMITED bears no liability for its driver services
  4. VICEROY CARS LIMITED bears no liability for its service in any form
  5. VICEROY CARS LIMITED bears no liability for the content of third-party websites on or linked to VICEROY CARS LIMITED

Obligation of the user

  1. The user is committed to being truthful and sincere with respect to the personal data that they submit to VICEROY CARS LIMITED through mobile phone or website and agree to use it in a truthful and legal way
  2. The user may use the applications or website as long as they agree not to willfully cause any damage, interruption to service, congestion.
  3. The user agrees not to attempt to circumvent, access and/or amend the VICEROY CARS LIMITED services or software in any way.
  4. VICEROY CARS LIMITED reserves the right to exclude the user from all VICEROY CARS LIMITED services permanently for any abuses of the service
  5. The users account is private and the user agrees to keep their username and password safe and not to disclose to any third parties. If this information is lost or in any way disclosed then the user has an obligation to inform VICEROY CARS LIMITED immediately.
  6. VICEROY CARS LIMITED will not be held liable and is free from all claims for any third party damage that is caused to the user and/or their account through unauthorised access to their account


The contract for the use of the software and the application may be terminated by either party without notice or reason.

Disclaimer / Privacy Statement

VICEROY CARS LIMITED is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register with VICEROY CARS LIMITED on our website, mobile application or any other way we need to know your name, e-mail address and e-mail address (insert any other details that are requested).  We gather this information to allow us to process your registration, process any bookings you may make and process queries.  The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and providing you with various services.  We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.  From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by e-mail or telephone (or as required) to ask you for your feedback and comments on our services.  We may also wish to provide you with information about special features of our website or applications or any other service or products we think may be of interest to you.  If you would rather not receive this information, please send a blank e-mail message to info@viceroycars.com.  We may also want to provide you with related information from third parties we think may be of interest to you.   If you would rather not receive this information, please send an e-mail to info@viceroycars.com..  We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@viceroycars.com.

Our use of cookies and other information gathering technologies

The VICEROY CARS LIMITED website uses “cookies” to allow a user web browser (software used to read web pages) to recall those pages of this website which have already been visited by the user.  Cookies are small pieces of information, placed on your computer by a website for tracking purposes.

How we protect your information

The internet is not a secure medium. We have taken all reasonable precautions to prevent disclosure otherwise than as set out in this Privacy Statement, our Terms and Conditions or as set out elsewhere on this website of any of your personal information which you reveal to us on this website.  However, due to the nature of the Internet we cannot guarantee the security of the information you send to us via the Internet as the sending of any information over the Internet can never be absolutely secure.  We also keep your information confidential. Our internal procedures of VICEROY CARS LIMITED cover the storage, access and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to info@viceroycars.com.

Your consent

By submitting your information you consent to the use of that information as set out in this policy.  If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.  We will also e-mail or SMS you should we make any changes so that you may consent to our use of your information in that way.  Continued use of the service will signify that you agree to any such changes.  Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact the data controller in VICEROY CARS LIMITED

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to info@viceroycars.com.

  1. Links to other websites

This statement relates to our privacy practice in connection with our website and related mobile applications and the personal data collected through our website and mobile applications.  However, we are not responsible for the content or privacy practices of other websites, including linked websites, websites made available through this website and websites to which we may direct you.



All journeys with VICEROY CARS LIMITED must be pre-booked.

All journeys to the Railway, Bus or Coach Station must be booked for pick up at least 1 hour before departure in order to guarantee the connection. We cannot be held responsible for missed connections during adverse weather conditions. If you are unsure of your travelling time please contact our office.

Lost property left in an VICEROY CARS LIMITED vehicle will be returned to the Office. Please contact the main office to collect your lost property. Lost Property not collected within 3 months of the journey becomes the property of VICEROY CARS LIMITED who will arrange for disposal of the Item.

Any credit/debit card registered on this app must be your own and registered at your home address. Should we suspect any fraudulent activity, your account may be suspended without prior warning and the relevant authorities will be informed.

If you have any comments or complaints about the service we have provided, please contact the VICEROY CARS LIMITED using the feedback option in the menu.

All telephone calls between you and VICEROY CARS LIMITED office or Drivers are recorded for monitoring purposes

These terms and conditions do not remove or affect your statutory rights.